Returns & Exchanges Policy

Right of Withdrawal

You have the right to withdraw from your order within 14 calendar days of receiving it, without giving any reason.

To exercise this right, contact our customer support team before sending anything back.

General Return Conditions

Items must be returned in their original condition, with intact packaging and all accessories included. You are welcome to open and inspect the product as you would in a physical store. If the item shows signs of use beyond inspection, is damaged, or is missing accessories, the return will not be accepted and the item will be sent back to you at your expense.

Return Shipping

Return shipping is arranged and paid for by the customer. You may use any carrier of your choice. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

Once we receive and inspect the item, we will refund the full purchase amount, including the original shipping cost, within 14 calendar days. Refunds are processed to the original payment method. Processing times depend on your payment provider.

You will be kept informed by email at every stage.

Wrong or Defective Item

If you receive a wrong or defective item, please contact our customer support team immediately with photos and your order number, and do not use the product. We will arrange the return and cover all shipping costs.

Once we receive and inspect the item, if the issue is confirmed, we will send a replacement or issue a full refund within 14 calendar days.